Ordering
Your order pick up information & contact information will be emailed to you within 48 hours of order placed. If you have not receieved Order Pick-Up email please email us immediately [email protected]
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CARD MESSAGE :
+ Leave your card message in the notes section or email your message with your order # in the email subject to: [email protected]
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FREQUENTLY ASKED QUESTIONS:
What are the order PICK-UP days for 2025?
Thursday & Friday (Times may vary)
Where is the pickup location?
By appointment, at our Makakilo, Kapolei studio.
What is DESIGNER'S CHOICE?
Our floral designer will work with flowers available and in season - to craft an arrangement according to your order, making each unique with that Adore style.
Do you offer delivery?
YES!!! We are happy to announce we are doing deliveries to KAPOLEI area at this time. Additional delivery charge ($8)
Delivery Locations:
KAPOLEI
Email Recipient name & contact number for delivery if they aren't home they will be notified and sent back to our Makakilo studio for pick up.
*Some areas may not be available - must be a residential or business address.
What are the DELIVERY days for 2025?
Thursday & Friday
Delivery Time:
9:00 am - 6:00 pm
All deliveries will be made during this 9 hour window. You can request a 4 hour time window for delivery, for example 9-1pm or 12-4pm. Please let us know.
I have a special request - can it be full-filled?
Currently not taking any request / custom or special orders at this time. Our selection available is what you see online, custom orders are closed at the moment.
Will my order look exactly like the photo?
Since flowers occur naturally, there can be slight inherent variations in the size & color of the flower due to nature. Although we try our best to meticulously pick the best flowers, some natural differences may occur. Seasonal conditions may affect the supply of certain kind of flowers. Specific colors may not always be available. In some cases, substitution may be necessary to fulfill your floral and container requirements. The dimensions given for arrangements are mere approximations. However, you may refer to them as general guideline of the flowers’ sizes.
In certain extreme cases, subject to stock availability, we reserve the right to substitute your order with another item which is of equal or higher value, NEVER LESS. Containers shown may not always be available as well. In these circumstances, alternative containers of similar value and style will be used.
How long will my flowers last?
We only use fresh premium flowers and try to use as much local product as we can. Keep in an AC room away from the sunlight!! With that being said we would like to say 4-7 days, sometimes our clients share their flowers lasted 2-3 weeks! Also depending on the flower type - tropicals last the longest in our Hawai'i weather. Roses and other tempermental flowers do better in cool AC rooms. Depending on the environment & delicacy of the flower and how well you take care of them . But if you can follow our simple flower care instructions and put a little love and care into them they may last longer! ohhh yessss! Fresh water on the daily, clean your vases and trim those stems! If you have fower foam - please add water to the center and make sure to keep the foam wet not dry.
How does payment work?
All orders must be prepaid in full. Our online platform supports payment from most credit card companies (Visa, American Express, Discover, or MasterCard.
What is your Return Policy?
Since it is a natural product we do not accept any returns. However, in case if your order is wrong contact us immediately. All sales are final, no money back at this time, if an emergency comes up we will have a store credit for your next order.
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SUBSTITUTION POLICY :
+ Flower Varieties may change depending on availability with growers. Due to the perishable nature of flowers, the lifespan varies from bloom to bloom.
+ The flowers, vases & packaging we use are subject to change due to seasonal availability. All of our arrangements will not be precisely the same as the pictures shown. We do assure you that the color theme will be similar and the authenticity of our arrangements will have the same value and that ADORE touch she'll love.
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